FAQs

SHIPPING- There is a flat rate of $7.50 tracked shipping Australia wide. Overseas shipping is a flat rate of $25.00 AUD. Some artwork is printed on demand, and may take up to 7 business days to be posted, but generally orders are posted within the same week of purchase. If you need a print urgently, please contact Kylie prior to ordering to find out quickest turn around time. Shipping is from North Queensland, so please keep that in mind if ordering from WA, that it may take up to 12 days to reach you  

 

PAYMENT- There are numerous ways to pay at checkout , including Card, PayPal and AfterPay. ZipPay is coming soon 

 

RETURNS- If for any reason you’re not 100% happy with your purchase, please contact kylieferriday@gmail.com. We will always work with you to ensure you’re satisfied with our products and service.  We take great care in ensuring every order is packed properly and safely. If, for any reason (may happen during shipping) your order arrives damaged, please send through photographs and your order will be replaced  promptly. 

For change of mind, you’re welcome to exchange and “return to sender” your unopened order. Please note you will be charged postage for the new replacement order. While I don’t like to put “time frames” on orders, please ensure your change of mind is exchanged within 30 days of purchase.

 

PRINTS- All prints may vary slightly in colour/brightness in real life. This is due to different monitors and even brightness on different devices may affect it. All size  A5-A3 prints are printed on white 300gsm matte card, and posted flat with backing boards, in a clear plastic slip. Sizes A2-A1 are printed on white 220gsm satin poster paper, and come rolled. If you order a variety of different sizes, you may find some of your order is shipped flat, while the bigger pieces are sent rolled. 

 

COMISSIONS- Kylie very rarely accepts commissions. On the odd occasion Kylie may open up a spot, on her Facebook page, so please keep an eye out.  There is no set time or frequency when this may happen