FAQs

SHIPPING- Free delivery within the Mackay region, or pick up available for Mackay and Whitsundays. All other artworks which require postage, a quote will be provided upon request. We use a premium fragile courier post service, so your precious artwork is protected.  

PAYMENT- There are numerous ways to pay at checkout , including Card, PayPal and AfterPay and ZIP 

RETURNS- If for any reason you’re not 100% happy with your purchase, please contact kylieferridayart@gmail.com. We will always work with you to ensure you’re satisfied with our products and service.  We take great care in ensuring every order is packed properly and safely. If, for any reason (may happen during shipping) your order arrives damaged, please send through photographs as soon as possible so we can assess the situation  

PRINTS- All prints may vary slightly in colour/brightness in real life. This is due to different monitors and even brightness on different devices may affect it. All size  A5-A3 prints are printed on white 300gsm matte card, and posted flat with backing boards, in a clear plastic slip. Sizes A2-A1 are printed on white 220gsm satin poster paper, and arrive rolled. If you order a variety of different sizes, you may find part of your order is shipped flat, while the bigger pieces are sent rolled. 

 

COMISSIONS- Kylie opens up commissions throughout the year. The artist will only accept commission pieces which she feels she can do complete justice with. Please don’t be offended if your request for a commission is denied, it’s only because it doesn’t speak to her or match her style/energy. Kylie will always do her best to refer you to an artist who she believes will do your piece justice.

Commissioned pieces once accepted require a 50% payment, then the remainder is due upon completion (this process usually take 2 months to complete)